Thank you for choosing the First Data Payeezy Gateway. Following is a guide to getting started with Payeezy Gateway after your merchant account has been approved.
Within 24 hours of your merchant account application approval you will receive 2 emails from Payeezy Gateway Technical Support . One email will contain your user name and the other will contain your temporary password. Sometimes the emails will get caught in spam filters, so please check your Junk Mail/Spam folder before calling the help desk. If after 24 hours you have not received the emails, please contact the help desk at 855-448-3493 and choose Option 2 then Option 3.
Once you’ve received your log in credentials you can log into the gateway at https://globalgatewaye4.firstdata.com. On your initial log-in, you will be prompted to create a new password and answer three security questions. The security questions will be used if you forget your password, so pick answers that you will remember. If you forget your password, click on the “Forget Your Password” link at the bottom of the login box.
If you plan to do any integration with a Hosted Payment Page or Web Service API, or need training on how to use the Real-time Payment Manager (RPM), you can search this knowledge base for reference material, sample code, FAQs, etc. We recommend you bookmark this knowledge base for future reference. It can also be accessed while logged into the RPM.
Payeezy Gateway Technical Support is available 24/7 by calling 855-448-3493 or you can send an e-mail to Support.Payeezy@firstdata.com. Integration calls and escalated issues are handled M-F between 9:00 AM and 10:00 PM ET.
Payeezy Gateway Help Desk Menu Options
Toll Free: 855-448-3493
Option 1: Technical or Integration Support
Option 2: Training
Option 3: Customer Service and all other inquiries